We all know how expensive it is to head to our local arena to watch a great game of hockey, or indulge in the tunes of our favorite band. By the time the tickets are purchased, the parking paid for, the food scarfed down, the souvenirs bought, one has to take a break from emptying their wallet for a little while. That's why I was excited when the mystery shopping company I do work for partnered with our local sports and entertainment arena. Now I can go watch a hockey game or concert for free, by doing just a little work in exchange.
Your assignment involves evaluating customer service, not the event itself. For example, you will go into the merchandise store and pretend to browse around for something to purchase. You will observe how long it takes to be greeted, and how knowledgeable the sales person is regarding the product they're attempting to sell. Or you will evaluate the ticket office, by noting how long it takes to wait in line for tickets. Also, you will observe if the employee checks your ID. Evaluating the arena could also involve visiting the concession stands and washrooms.
Before you go on your assignment, you will know what you are to evaluate. You must be detailed and provide step-by-step notes on your evaluation. This will be done when you get home on your computer. You can take notes during your assignment, but you must be careful that no one notices you are there to perform a mystery shop. The more detailed and thorough you are in your report, the better chances you have of being invited to attend another event - or even a new assignment you haven't tried yet!
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start secret shopping blog
Welcome to my blog on the information and advice you need to know to get started as a Secret Shopper! I love this work and would like to share my experience with you. :)