When we think of mystery shopping, we often don't know what it entails. However, for those of us already working as Mystery Shoppers, we sure do know what it means.
What you're essentially doing is work of a market researcher. As a Mystery Shopper, you are collecting research from the market. What this entails is going undercover as a regular shopper to evaluate store operations. Knowing how a company is perceived is valuable information for management. In a time of much competition, stores can't afford to lose customers, due to poor customer service or a lack of quality. This is why your work is so valuable. And this is why you can put it on your resume. You would treat your mystery shopping work just like you would a real job. Because it is! You are going about your mystery shopping work responsibly and professionally, so you are using the same personal characteristics you have used in your other work. You can even use the term Market Researcher as your job title for your resume, and for your list of responsibilities you would define the importance of your role. This would include things like:
Now that you have this great experience listed on your resume, you have something unique to offer potential employers. This is great for those who need to put something down on their resume, 'cause they may have a gap otherwise. Employers get to see your skills and attributes and will be interested to call you in for an interview. Just one of the many benefits of being a Mystery Shopper - It can open the door to a great career opportunity. -Kat
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We all know how expensive it is to head to our local arena to watch a great game of hockey, or indulge in the tunes of our favorite band. By the time the tickets are purchased, the parking paid for, the food scarfed down, the souvenirs bought, one has to take a break from emptying their wallet for a little while. That's why I was excited when the mystery shopping company I do work for partnered with our local sports and entertainment arena. Now I can go watch a hockey game or concert for free, by doing just a little work in exchange.
Your assignment involves evaluating customer service, not the event itself. For example, you will go into the merchandise store and pretend to browse around for something to purchase. You will observe how long it takes to be greeted, and how knowledgeable the sales person is regarding the product they're attempting to sell. Or you will evaluate the ticket office, by noting how long it takes to wait in line for tickets. Also, you will observe if the employee checks your ID. Evaluating the arena could also involve visiting the concession stands and washrooms. Before you go on your assignment, you will know what you are to evaluate. You must be detailed and provide step-by-step notes on your evaluation. This will be done when you get home on your computer. You can take notes during your assignment, but you must be careful that no one notices you are there to perform a mystery shop. The more detailed and thorough you are in your report, the better chances you have of being invited to attend another event - or even a new assignment you haven't tried yet! -Kat |
start secret shopping blogWelcome to my blog on the information and advice you need to know to get started as a Secret Shopper! I love this work and would like to share my experience with you. :)
-Kat
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